ENROLA – TERMS OF SERVICE
Last updated:20/11/2025
These Terms of Service (“Terms”) govern your access to and use of the Enrola platform. By creating an account, subscribing, or using Enrola, you agree to these Terms.
“Enrola”, “we”, “us” or “our” means Enrola Pty Ltd.
“You” or “Customer” means the entity or individual using the Platform.
1. Account Eligibility and Responsibilities
To use the Platform, you must be at least 18 years old, capable of entering into binding agreements, and authorised to act on behalf of your organisation.
You must:
provide accurate and current information
ensure all Authorised Users comply with these Terms
maintain confidentiality of login credentials
notify Enrola of any unauthorised access
You are responsible for all activity through your account.
We may refuse, suspend, or terminate accounts that violate these Terms.
2. Subscriptions, Billing and Payments
All pricing is in USD.
Subscription Fees are charged upfront at checkout.
Subscriptions renew automatically each month unless cancelled.
You may cancel any time via your account settings; access continues until the end of the paid period.
Fees already paid are non-refundable unless required by law.
Failed payments may lead to suspension until payment is resolved.
Pricing may change with 30 days’ notice.
Usage limits (credits, admin seats, features) apply per your selected plan.
3. Acceptable Use (AUP)
You and your users must not:
3.1 Security and Platform Integrity
bypass or attempt to circumvent security or usage limits
upload malicious code or harmful scripts
probe, scan, or test vulnerabilities without permission
disrupt or degrade Platform performance
3.2 Illegal or Harmful Activity
send spam or unsolicited communications
upload unlawful, defamatory, abusive, or misleading content
harass, threaten, or harm others
3.3 Competitive Restrictions
copy, modify, reverse-engineer, decompile, or disassemble any part of the Platform
use the Platform to build or benchmark a competing service
scrape, mine, or automate interactions without permission
3.4 Account Misuse
share login credentials
resell, transfer, or sublicense access
Enrola may suspend or terminate access for breaches of this section.
4. Customer Data
4.1 Ownership
You retain ownership of all Customer Data.
4.2 Licence
You grant Enrola a licence to host, store, process, transmit, display, and use Customer Data to:
operate and provide the Platform
maintain security
deliver customer support
improve and develop the Platform
conduct analytics using anonymised or aggregated forms
4.3 Hosting
Customer Data is hosted in Australia unless otherwise agreed.
4.4 Security
Enrola maintains appropriate technical and organisational measures to safeguard Customer Data.
4.5 Data Breach
If a data breach is likely to result in serious harm, Enrola will notify you as soon as reasonably practicable.
4.6 Retention and Deletion
Customer Data may be retained for up to 3 months after cancellation to allow export, after which it may be permanently deleted.
You are responsible for exporting your data before deletion.
5. AI-Generated Outputs
The Platform includes AI-powered features. You acknowledge that:
AI outputs may be inaccurate, incomplete, biased, or inappropriate
all outputs must be reviewed by you before use
Enrola does not guarantee the accuracy or suitability of AI-generated content
you are solely responsible for decisions or actions based on AI outputs
Enrola is not liable for errors, losses, or consequences arising from AI-generated content
AI outputs are not legal, financial, educational, or professional advice.
6. Beta Features
Beta, Experimental, or Early Access features:
are provided “as is”
may be modified or removed at any time
may not meet standard reliability or security expectations
Use of Beta features is at your own risk.
7. Intellectual Property
Enrola and its licensors retain all intellectual-property rights in the Platform, software, AI models, content, and materials.
Nothing in these Terms transfers ownership.
You may not:
copy
distribute
modify
adapt
create derivative works
extract source code
except as expressly permitted.
Enrola may use anonymised or aggregated data to improve and develop the Platform.
8. Service Availability and Maintenance
Enrola aims to provide reliable access, but availability is not guaranteed.
The Platform may be unavailable due to:
scheduled maintenance
emergency maintenance
updates or upgrades
outages caused by third-party providers
events outside Enrola’s reasonable control
Where reasonable, Enrola will provide notice of scheduled maintenance.
No uptime guarantee or service credits apply.
9. Warranties and Disclaimers
The Platform is provided “as is” and “as available”.
To the fullest extent permitted by law:
Enrola disclaims all implied warranties, including merchantability, fitness for purpose, and non-infringement
Enrola does not warrant that the Platform will be uninterrupted, error-free, secure, or suitable for your intended purpose
no advice or information obtained through the Platform creates any warranty unless expressly stated
Nothing in this section limits rights that cannot be excluded under applicable law.
10. Limitation of Liability
To the maximum extent permitted by law:
10.1 Aggregate Cap
Enrola’s total liability for all claims in any 12-month period is capped at:
the Fees paid by you in the 3 months preceding the event giving rise to the claim.
10.2 Exclusions
Enrola is not liable for:
indirect, incidental, consequential, special, or punitive damages
loss of profits, revenue, goodwill, business, or data
business interruption
corruption or loss of files or content
reputational harm
losses relating to AI-generated content
failures or actions of third-party services
These exclusions apply even if Enrola was advised of the possibility of such loss.
11. Indemnity
You indemnify Enrola against all losses, damages, liabilities, costs, and expenses arising from:
your misuse of the Platform
your breach of these Terms
Customer Data that infringes rights or violates laws
your violation of applicable laws
except to the extent caused by Enrola’s negligence or wilful misconduct.
12. Suspension and Termination
Enrola may suspend or terminate access if:
payments fail
you or your users breach these Terms
your use threatens Platform security or integrity
required by law
You may cancel at any time through your account settings.
Upon cancellation:
the subscription remains active until the end of the prepaid period
Fees are not refundable
Customer Data may be deleted after 3 months
Termination does not affect rights that accrued before termination.
13. Third-Party Services
The Platform may integrate with third-party services.
Enrola is not responsible for:
outages, failures, or changes in third-party services
third-party security practices
data handling by third-party providers
Use of third-party tools is governed by their respective terms.
14. Changes to the Platform or Terms
Enrola may update:
features
functionality
pricing
these Terms
Material changes will be provided with 30 days’ notice via email or within the Platform.
Continued use after changes take effect constitutes acceptance.
If you do not agree, you may cancel before the changes apply.
15. Publicity
Enrola may reference you as a customer (name and logo) unless you opt out in writing.
16. Survival
The following survive termination:
Confidentiality
Customer Data
AI-Generated Outputs
Intellectual Property
Indemnity
Limitation of Liability
Governing Law
17. International Use
Customers outside Australia are responsible for complying with local laws and regulations.
18. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Parties submit to the exclusive jurisdiction of Queensland courts.
19. Contact
For support or enquiries:
support@enrola.com